Returns & Exchanges
Last updated: June 18, 2026
The short version
Stock hardware in like-new condition can come back within 30 days of delivery. Just contact us first for a Return Merchandise Authorization (RMA) number. Custom-built items, cut-to-length items, and certain life-safety items are made or cut to your order and can't be returned. If we shipped you something defective or wrong, that's on us. See "Our mistake?" below.
Return window
You may return eligible items within 30 days of the day your order is delivered. Returns must be approved in advance. See "How to start a return" below. Items sent back without an RMA number can't be accepted.
Get an RMA number first
Contact us before shipping anything back. Email support@midmostrap.com with your order number and the reason for the return. We'll issue you a Return Merchandise Authorization (RMA) number along with the return address and instructions. Write the RMA number on the outside of the package. No RMA number, no return. Packages that show up unannounced may be refused or returned at your expense.
Condition requirements
Returned items must arrive in like-new, unused, sellable condition: original packaging where it applies, no wear, no dirt, no cut webbing, nothing that's been on a load. We can't restock gear that's been used, and we won't resell gear we can't vouch for. Items that come back used or damaged won't be refunded.
Return restrictions by item type
For safety reasons, and in line with standard industry practice, some items have return limits. The following are non-returnable and non-cancelable once the order is placed, even if unused:
- Custom and made-to-order items (full rule in the next section).
- Anything cut to length. Chain, webbing, or rope cut or sewn to a length you specified.
- Lifting slings and recovery straps.
- Fall-protection equipment (if offered).
We can't put load-rated, life-safety gear back on the shelf once it has left our control. Loose rigging hardware (hooks, links, shackles, eye bolts) sold off the shelf may be returned if it's unused and in its original packaging. Once rigging hardware has been used or installed, we can't take it back, because we can no longer confirm it's safe to reuse. (If any of these arrives defective or isn't what you ordered, that's different. See "Our mistake?" below.)
Custom and made-to-order items: no returns, no cancellations
Anything built to your specifications is non-returnable and cannot be canceled once the order is placed. That includes custom ratchet straps, chain assemblies, lifting slings, and any other item configured in our online builders or made to order. The moment you order, we start cutting webbing and chain to your spec, and a strap built for you can't go back on a shelf. Please double-check your configuration (lengths, widths, hooks, fittings) before you check out. (If we built it wrong or it arrives defective, that's different. See below.)
Who pays what
- Return shipping is on you. You arrange and pay to ship the item back to us. We recommend a tracked service, because we can't refund what never arrives.
- Original shipping charges are non-refundable. Your refund covers the product, not the outbound freight.
- No restocking fee. We don't charge a restocking fee on an approved return.
Canceling a stock order
Stock (non-custom) orders can be canceled only if they haven't shipped yet. Contact us as soon as possible and we'll catch it if we can. Once it ships, it's a return.
Exchanges
Want a different size, length, or hook? Same process: contact us for an RMA number, send the item back in like-new sellable condition, and tell us what you'd like instead. We'll ship the replacement once the return arrives and checks out. You cover return shipping, and we'll charge or refund any price difference. For custom items, an "exchange" is a new order. See above.
Refunds
Once your return arrives and passes inspection, we'll refund your original payment method within 7 to 10 business days and email you a confirmation. Your bank or card issuer may take a few extra days to post it.
Our mistake? We fix it.
None of the above applies when the problem is ours. If your order arrives defective, damaged in transit, or not what you ordered (custom or stock), contact us within 7 days of delivery with photos and your order number. Once we confirm the defect or error, we'll make it right at no cost to you. We'll replace the item or correct the order, including the shipping. If we genuinely can't replace it, we'll refund you. Defects in products we manufactured are covered under our Warranty Policy. Transit damage is covered under our Shipping Policy.
How to start a return
- Email support@midmostrap.com with your order number and what you're returning.
- We'll reply with your RMA number and return instructions.
- Pack it up (RMA number on the outside), ship it tracked, and keep your receipt.
- Refund or exchange goes out after inspection.
Questions before you buy, like sizing, WLL, or which hook you need? Ask first and we'll help you get it right the first time: support@midmostrap.com.