Shipping Policy

Last updated: June 18, 2026

Order processing

  • In-stock hardware (loose hooks, links, chain, webbing by the foot, ratchets, and so on) typically ships within 1 to 3 business days of your order.
  • Custom builds (custom ratchet straps, chain assemblies, and lifting slings configured in our builders) are made to order and typically ship within 3 to 7 business days. Larger or higher-quantity custom orders may take longer. If so, we'll reach out with an estimate.
  • Orders are processed Monday through Friday, excluding holidays. Orders placed on a weekend or holiday begin processing the next business day.

Shipping methods, rates, and delivery times

  • Shipping rates are calculated at checkout based on the package weight, dimensions, and your destination. You'll see the available options and prices before you pay.
  • We ship with UPS, USPS, and FedEx, and we pick the best rate for your package.
  • Estimated transit times after processing are typically 2 to 6 business days for standard ground within the contiguous United States. Transit times are estimates provided by the carrier and are not guaranteed.
  • Heavy, oversized, or freight items (large quantities of chain, bulk hardware, long assemblies) may ship by freight (LTL). If your order requires freight shipping, we'll contact you before we ship to confirm any extra cost and your delivery needs. That includes whether you have a loading dock or forklift, or need a liftgate, inside delivery, or a delivery appointment. Liftgate and inside-delivery service may add cost, and we'll quote it before we ship.

Free shipping

We don't currently offer free shipping. Shipping is calculated at checkout, so you pay the actual cost for your order and destination, with no inflated markup baked into the product price.

Shipping destinations

  • We currently ship within the contiguous United States (the lower 48 states) only.
  • We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, or international destinations at this time.

Local pickup

Local pickup is available at our facility in Cuba, Missouri. Select "Local pickup" at checkout and we'll email you when your order is ready. The pickup address and hours are shown at checkout.

Split shipments: in-stock now, custom to follow

If your order has both in-stock items and a made-to-order (custom) item, you can choose how it ships:

  • Ship what's ready now. We send the in-stock items right away and the custom item follows when it's built. Because that's two shipments, you'll see and pay two shipping charges at checkout. Both are calculated and shown before you pay.
  • Ship it all together. We hold the order and send everything in one shipment once the custom item is finished. One shipping charge.

You'll see both options and their costs at checkout and can pick whichever you prefer. We'll never split an order and quietly bill you twice. The choice and the cost are always shown up front.

Delays

Sometimes shipments are delayed by carrier issues, weather, or material availability on made-to-order items. We are not responsible for carrier delays once a package has left our facility, but we'll help you track down any shipment that appears lost or stuck. Just contact us.

Damaged, lost, or incorrect shipments

  • Inspect your order on arrival. If your shipment arrives damaged, keep the packaging and contact us within 7 days with photos so we can file a carrier claim or send a replacement.
  • Freight (LTL) deliveries: inspect the shipment before you sign the delivery receipt. If you see any damage, note it on the carrier's delivery receipt or bill of lading at the time of delivery, and take photos before you accept it. Signing for a shipment as received in good condition can waive your right to a freight-damage claim. Report any damage to us within 7 days.
  • If you receive the wrong item or your order is missing parts, contact us within 7 days and we'll make it right.
  • For returns and refunds on non-custom items, see our Returns & Exchanges Policy.

Address accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, and reshipment may cost extra.

Contact

Questions about shipping? Contact us at support@midmostrap.com and we'll be glad to help.